Terms & Conditions

1. Introduction

Welcome to SoftHost IT. By using our services, including domain registration, web hosting, software development, and related IT services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

2. Acceptance of Terms

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use our services.

3. Services Provided

SoftHost IT offers the following services:

• Domain Registration and Management
• Web Hosting Services (Shared, VPS, Dedicated)
• Web Design and Development
• Web Application Development
• Online Accounting Software
• Business Billing and Inventory Software
• POS Software Solutions
• IT Consultation and Support

4. User Obligations

As a user of our services, you agree to:

• Provide accurate and complete information during registration
• Maintain the confidentiality of your account credentials
• Use our services in compliance with all applicable laws and regulations
• Not engage in any illegal, abusive, or unauthorized activities
• Not infringe upon the intellectual property rights of others
• Not use our services to distribute malware, spam, or harmful content

5. Payment and Billing

• All service fees are payable in advance unless otherwise agreed
• We accept payments via bKash, Nagad, Rocket, Upay, Bank Transfer, and Cash on Hand
• All payments are non-refundable unless otherwise stated in our refund policy
• Domain registration fees are non-refundable once the domain is registered
• We reserve the right to suspend or terminate services for non-payment

6. Domain Registration Policy

• Domain registration is subject to availability and ICANN policies
• You must provide accurate WHOIS information
• Domain renewals are your responsibility; we will send renewal reminders
• We are not responsible for domain expiration due to non-payment
• Domain transfers are subject to transfer policies and fees

7. Hosting and Uptime

• We strive to maintain 99.9% uptime for our hosting services
• Maintenance may cause temporary downtime; we will notify you in advance when possible
• We are not responsible for downtime caused by third-party service providers
• Excessive resource usage may result in service suspension

8. Intellectual Property

• All content, designs, and software developed by SoftHost IT are our intellectual property
• You retain ownership of content you upload to our platform
• You grant us a license to host and display your content for service delivery
• You may not copy, modify, or distribute our software without permission

9. Data Privacy

• We collect and process your data in accordance with our Privacy Policy
• We implement security measures to protect your data
• We do not sell or share your personal information with third parties without consent
• You have the right to access, modify, or delete your data

10. Limitation of Liability

• SoftHost IT is not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid by you for the services
• We are not responsible for data loss; you are advised to maintain backups
• We are not liable for third-party services or integrations

11. Indemnification

You agree to indemnify and hold SoftHost IT harmless from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

12. Termination

• Either party may terminate the service agreement with written notice
• We reserve the right to suspend or terminate services for policy violations
• Upon termination, you must pay any outstanding fees
• Domain names will be released upon request after all obligations are met

13. Governing Law

These terms shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes shall be resolved in the courts of Bangladesh.

14. Changes to Terms

SoftHost IT reserves the right to modify these terms at any time. Changes will be effective upon posting on our website. Your continued use of our services constitutes acceptance of the modified terms.